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FAQ
What is YouGo?
YouGo is a platform for searching and booking expert-designed tours. We compile a large collection of unique trips for every taste, monitor the relevance of tours and availability of places, check all providers and ensure the security of transactions.
Traveling in expert-designed tours is:
Unusual places and routes for friends, which you won't find in ordinary travel agencies. Take a look at the journey from a new perspective of the tour expert!
A well-organized and thoughtful trip. You don't have to waste time planning logistics, our experienced tour experts will take care of everything for you.
Traveling in the company of like-minded people. The proverb says that if you want to go fast, go alone, and if you want to go far, go with friends. Traveling and interacting with the group members in our tours, you will make new friends who are just as interested in adventures as you are!
When booking on YouGo:
Communicate directly with the tour experts. You can contact the tour guide directly to discuss all the details of your future trip without intermediaries.
Book tours safely. We carefully check each tour expert and collect feedback after each trip.
Direct prices without hidden fees and extra payments. All tours on YouGo are available at the expert's direct prices.
Our goal is to inspire you to take new journeys to unknown places, making expert-designed tours more accessible. Find a unique trip with a personal trusted guide and book a tour to anywhere in the world!
What is an expert-designed tour?
An expert-designed tour is a multi-day trip organized by a private independent
guide. Traveling in a small group of like-minded people, you will have an
immersive and meaningful travel experience: each tour is unique and
well-organized. It adapts to the best season in the country and to the needs of
travelers.
How can I book an expert-designed tour?
To find a tour, use the search by destinations, dates and other filters.
On the tour page, you can book a place in the tour or to begin with, ask any question to the expert. You can chat with the expert, or you can call them through our secure PBX.
To make a reservation, enter the requested data and make a prepayment. The amount of the prepayment is determined by the expert. You do not pay any commissions on YouGo — all trips are available at direct prices of the experts.
Is it safe to pay for a tour through the platform?
Payment is made on a special secure server of Stripe Payment Solution, which is one of the most popular payment systems, used by many online services worlwide. Payment is made via secure protocol on the side of Stripe Servers.
The transfer to the provider is made officially under an agreement between you and the provider on the platform, the provider undertakes to follow the terms of the agreement and provide high-quality travel organization services.
How do we check tour providers?
Verification of all independent guides is carried out by means of a comprehensive assessment, according to the following criteria:
verification of the identity card is carried out by the partner of Digital Security Technologies LLC (sumsub.com): personal data processing operator;
checking the media space (social networks, customer reviews, recommendations from partners, representation in the online space, etc.);
expert assessment (interview, qualification check, clarification of travel safety issues);
our emotional assessment (we assess tours in terms of whether we can send our relatives on such a trip).
The final decision on the admission of the tour expert to the placement of their tours on the YouGo platform is subjective. We work daily to ensure that your trip is both unforgettable and safe, so we carefully check all the providers of the tours.
After each trip, we collect feedback from the participants of the trip in order to control the quality of the providers, if we receive bad reviews, the author can be permanently removed from the platform.